Q&A

Q: Are your products authentic?

A: Yes. Milky Heart curates authentic products sourced through trusted U.S. department-store and beauty retail channels, including Macy's, Bloomingdale's, Saks Fifth Avenue, Sephora, and other established retailers.

Q: What is your return policy?

A: Return eligibility depends on the item and its condition. Please contact us at hello@milkyheart.co before sending any return. Items must be returned unused, with original packaging where applicable. Final-sale and personal-care items may not be eligible for return.

Q: When will my order ship?

A: Orders are generally processed within 1–2 business days. Available shipping options and delivery estimates are shown at checkout.

Q: Do product conditions vary?

A: Some items are sourced from customer-return or store-stock lots. Please review the available product images and description carefully before purchase.

Q: Do you offer wholesale or bulk purchasing?

A: Yes. Please email hello@milkyheart.co with your business name, website or resale certificate, categories of interest, and estimated order volume.

Q: How can I contact Milky Heart?

A: Email hello@milkyheart.co. Please include your order number for existing-order assistance.